How can I suggest one of my other listings to a guest via the messaging system?

Is your property unavailable for the requested dates, or would another of your properties better suit the guest's needs? Good news: you can suggest another one of your listings directly from the conversation in just a few clicks.

How to suggest another property

  1. Open the conversation with the guest in your inbox.
  2. Next to the text input area, click on the round button for saved messages (the speech bubble icon).
  3. In the menu that opens, choose "Suggest another property".
  4. The list of your other active listings will appear, complete with their photo, city, and availability.
  5. Click "Send" next to the property you wish to suggest.

That's it! The message is sent immediately and appears in the conversation.

What does the guest receive?

The guest receives an automatically generated message containing the title and link of the selected listing:

"I would also like to suggest my property « Title of your listing »: link to the listing"

They just need to click the link to view the listing and, if they like it, submit a new booking request. You are, of course, welcome to add a personal message to explain your suggestion.

Identifying available properties

To save you time, each property in the list is tagged based on the dates of the guest's request:

  • "Available for these dates": the property is free for the entire requested period.
  • "Unavailable for these dates": the property is already booked or blocked for all or part of the period.

Available properties appear at the top of the list. You can still suggest an unavailable property, for example, if the guest is flexible with their dates.

I cannot see the "Suggest another property" option

Don't worry, there is a simple explanation for this. This option only appears if:

  • you are the primary host of the listing: co-hosts do not have access to this feature;
  • you have at least one other active and non-hidden listing, in addition to the one related to the conversation.

If this is not the case, the round button will directly open your saved messages. Remember to check that your other listings are active in your dashboard.

Have a question or an issue? Our team is here to help: contact customer service.

Back