Early return of the security deposit

The tenant has already left, everything went well and you see no reason to keep them waiting for their security deposit? You can return it to them immediately, without waiting for the usual time frame. Here is how to do it.

What is an early release?

When the security deposit is managed by Roomlala, we hold it for the duration of the rental and automatically return it to the tenant 15 days after the departure date, unless you have reported any damage in the meantime.

An early release allows you to trigger this refund yourself, before the end of this period. This is useful, for example, if:

• The tenant left earlier than expected
• You have already carried out the inventory check and everything is in order
• You simply prefer not to make your tenant wait

Who can return the security deposit early?

Only the main host of the booking can do this. If you have added co-hosts to your listing, they do not have access to this action.

When is it possible?

The action is available from the tenant's arrival date up to the date of automatic release (15 days after departure). After this period, you have nothing left to do: Roomlala returns the security deposit automatically.

An early release is not offered if the security deposit has not yet been paid, or if a dispute is currently ongoing for this booking.

How to return the security deposit

• Go to your messages and open the relevant conversation.
• In the "Security deposit" section, click on the "Return security deposit" button.
• Check the rental period and the amount to be returned to the tenant.
• Click "Return security deposit" to confirm.

The amount displayed corresponds to the security deposit amount the tenant paid. The service fees deducted at the time of payment are not part of the returned amount.

Please note: this action is final

Once the security deposit has been returned, you will no longer be able to report damage or retain any amount for this booking. Therefore, take the time to check the condition of the property before confirming.

If you have any doubt, it is better to wait: you have 10 days after the departure date to report any damage, and the security deposit is automatically returned after 15 days in any case.

What happens next?

The refund is triggered immediately and reaches the tenant within a few days, depending on their bank's processing times. You will both receive a confirmation email, and the security deposit status will change to "Fully returned" in the conversation.

During processing, the message "Security deposit release in progress" will be displayed in place of the button: this is normal, there is nothing more to do on your end.

Need help?

If the button does not appear or if the release seems to be blocked, our team can check the situation with you. Contact us from the Help and contact section.