Receipt for the security deposit payment

Have you paid a security deposit via Roomlala and are looking for proof of payment? A security deposit receipt is automatically generated as soon as your payment is processed. Here is where to find it, what it contains, and how to download it.

What is the security deposit receipt?

The security deposit receipt is a PDF document that confirms you have paid the security deposit for your rental. It summarises the amount paid, the rental period, the property concerned, and the current status of your security deposit.

This document is exclusively for tenants: as you are the one paying the security deposit, you are the one who receives the receipt. The host, for their part, monitors the status of the security deposit from their inbox.

Good news: the receipt is available as soon as the security deposit has been processed, without having to wait for the end of the stay. It then updates automatically throughout the lifecycle of your security deposit.

Where to find your security deposit receipt

Go to your inbox and open the conversation corresponding to your booking. In the breakdown of amounts, you will find a "Security deposit" box displaying the status and amount of your security deposit.

Below this box, click on the "Receipt" link. The document will appear directly on your screen.

If the link does not appear, it means the security deposit has not yet been processed. As long as the status is "Awaiting payment", no receipt can be issued.

What the receipt contains

The receipt is divided into three sections:

• General information: your reference (in the format CAUTION_R followed by your booking code), your host's name, the rental period, and the property address
• Security deposit details: the amount of the security deposit, the service fees excluding tax, the VAT, and the total amount you have paid
• Security deposit status: its current status, the amounts refunded, retained, or held, as well as key dates

A transaction history is also provided at the bottom of the document. You can find every dated movement here: the payment of the security deposit, followed by its return or refund when the time comes.

Understanding the displayed status

The receipt adapts to the current status of your security deposit. Here are the statuses you may encounter:

• Processed: the security deposit has been charged and is held by Roomlala for the duration of the rental
• Refund in progress: the stay has ended; the security deposit will be automatically refunded to you at the end of the claims period if no damage is reported
• Damage reported: your host has reported damage, and the security deposit is held pending resolution
• Disputed or In arbitration: you have disputed the claim, and Roomlala is reviewing the case
• Refunded in full or in part: the security deposit has been returned to you, either in full or after a deduction
• Retained in full: the security deposit has been paid to the host to cover reported damage
• Cancelled: the booking has been cancelled, and the security deposit and service fees have been refunded to you

As long as the security deposit has not been settled, the receipt also displays upcoming deadlines: the expected refund date and your host's claim deadline.

Downloading or sharing the receipt

From the receipt screen, click on the "Download receipt" button at the top right. The PDF will be saved to your device.

In the iOS app, this button becomes "Share document": you can then send the receipt directly via email, message, or save it to your files.

Good to know

• Service fees related to the security deposit are not refunded: they correspond to the security of the deposit by Roomlala
• In the event of booking cancellation, service fees are refunded to you at the same time as the security deposit
• You can view and download your receipt as many times as you like; it remains accessible from your inbox
• The amount paid to the host for damage appears at the bottom of the receipt for information purposes

Do you have a question about your receipt or an amount that seems incorrect? Our team is here to help: contact us via the Customer Service section.