Paying in instalments: how does the payment schedule work?

Have you chosen to pay for your booking in instalments, or are you wondering about an upcoming deadline? Here is how your payment schedule works, and what to do if you encounter any difficulty paying on time.

How does paying in instalments work?

When your booking is eligible (made sufficiently in advance of your arrival date), Roomlala offers you the option to pay in instalments when confirming your booking. Your payment is then divided into several instalments:

• The booking fee and an initial deposit towards the rent, paid immediately to confirm the booking
• Depending on the case, one or more intermediate instalments
• The balance (remaining rent, additional costs, and any tourist tax), to be paid before your arrival

The booking fee corresponds to the Roomlala service charges. These are concentrated on this first instalment: for a stay of 45 nights or less, they represent 20% of the booking amount, with a minimum of £8. Subsequent instalments therefore consist almost exclusively of rent.

The total remains identical to that of a single payment: paying in instalments costs nothing extra.

Each instalment has a specific amount and a payment deadline. You can check them at any time from your booking by clicking on "Modify/view schedule": the "Your payment schedule" section displays each instalment with its status, amount, and deadline ("Before ...").

Good to know: instalments are not taken automatically. It is up to you to pay each instalment by credit or debit card by clicking on "Pay" from your schedule.

Can an instalment date be shifted or postponed?

No. The due dates are set by the cancellation policy of the listing you have booked: they guarantee your booking with your host. They cannot be shifted or postponed by you, your host, or Roomlala.

However, you can pay an instalment in advance at any time before its deadline. If you anticipate any difficulty (travel, banking delays, etc.), this is the best course of action: do not wait until the last day.

What happens if an instalment is not paid on time?

No nasty surprises: we will notify you by email, text message, and notification 7 days and then 3 days before each deadline, and one last time on the final day.

If the instalment remains unpaid despite these reminders, your booking will be cancelled automatically. Any sums already paid will then be refunded according to the listing's cancellation policy. To avoid this, pay your instalment as soon as possible, without waiting for the deadline.

A problem with your bank or your card?

Don't panic, here are the right steps to take: