How does paying in instalments work?

You've found the perfect accommodation and want to book without paying all at once? Good news: on Roomlala, you can pay for your booking in instalments, at no extra cost. Here's how it works.

Am I eligible for instalment payments?

Instalment payment is automatically offered when your arrival date is sufficiently far away. Specifically, it all depends on the cancellation policy chosen by the landlord:

  • Strict policy: your arrival must be more than 30 days away.
  • Moderate policy: your arrival must be more than 14 days away.
  • Flexible policy: your arrival must be more than 2 days away.

If these conditions are met and you haven't yet made a payment for this booking, the option will be offered at the time of payment.

How do I choose instalment payments?

When settling your booking, you will see the "Payment method" section appear with two choices:

  • Pay in one go: you pay the full amount immediately.
  • Pay in instalments: you only pay the booking fee now, and the rest according to a payment schedule.

Select "Pay in instalments", check the displayed payment schedule, then click the button to confirm your booking.

How is the payment split?

The payment schedule depends on the listing's cancellation policy.

Strict or moderate policy: 3 instalments

  • Instalment 1 — Booking fee: paid immediately at the time of booking.
  • Instalment 2 — Rent deposit (30%): to be paid before the cancellation deadline (30 days before arrival for strict policy, 14 days for moderate policy).
  • Instalment 3 — Balance: the remaining amount (remaining rent, charges, and any tourist tax), to be paid at the latest 2 days before your arrival.

Flexible policy: 2 instalments

  • Instalment 1 — Booking fee: paid immediately at the time of booking.
  • Instalment 2 — Balance: the total rent, charges, and any tourist tax, to be paid at the latest 2 days before your arrival.

Where can I view my payment schedule?

Once your booking is confirmed, go to your personal area, under the bookings section. You will find your complete payment schedule there under the title "Your payment schedule", with for each instalment:

  • The type of payment (fee, deposit, or balance)
  • The amount to be paid
  • The payment deadline
  • The status: "Paid", "Before [date]" or "Overdue"

A payment button appears next to the next instalment due. Instalments must be paid in order.

What happens if I miss a deadline?

Don't panic, you have a 3-day grace period after each deadline to make your payment. But be aware: if an instalment is still not settled after this period, your booking will be automatically cancelled.

To avoid any unpleasant surprises, Roomlala sends you reminders by email, SMS, and notification 7 days then 3 days before each instalment.

Are there any fees for instalment payments?

No. Instalment payment is free: the total amount is the same, whether you pay in one go or in instalments. No surcharge applies.

If you have any questions about your payment schedule, please do not hesitate to contact our support team. We are here to help you.

Return