My tenant paid their rent after the due date: when will I be paid?

Rent payment for rentals longer than 45 days

For a rental period longer than 45 days, your tenant has until the due date to pay their rent online.

If this date has passed, they can still pay their rent via the payment schedule on Roomlala.

The difference is simple: they will no longer receive automated payment reminders, but will continue to receive rent demands and reminders for subsequent due dates.

When will you be paid? 💸

• If the tenant pays within 48 hours of the due date, the transfer is initiated 26 hours after the due date.
• If the payment is made more than 48 hours after the due date, you will receive the transfer upon receipt of the payment.

Tracking the status of your transfer

A confirmation email is sent to you as soon as Roomlala processes the transfer.

You can track its progress from your personal account area, under the “Profile” section, then “Transactions”.

💡 If you have multiple properties with payments due on the same day, you will receive one transfer per property.

Conditions for receiving your transfer

Before any payment is made, ensure that the following details are complete:

• Your bank details in your Roomlala profile (“Bank information” section).
• Your verified identity online.
• Your complete tax information.

Transfer processing time

As soon as Roomlala processes the transfer, it appears immediately in your bank account.

Roomlala transfers are instant bank transfers 🙂

In rare cases (weekends, public holidays, or bank closures), the transfer may appear the following day or the day after.

Important to know

Roomlala provides a secure payment system that allows tenants to pay their rent online and hosts to receive the transfer as soon as the payment is confirmed.