As a tenant, what are the benefits of the Premium Pass?

Are you looking for accommodation and wondering what the Premium Pass actually does for you? Here are its benefits for tenants.

Exchange contact details freely

Without a Premium Pass, you can only communicate via Roomlala messaging. With the Pass, you unlock the ability to exchange contact details with hosts: email, phone, or arranging a viewing or meeting. You save time and increase your chances of finding the right accommodation.

No more service fees

When booking online, service fees are normally applied to the amount you pay: 20% on the first payment, then 2% on subsequent payments. With the Premium Pass, these fees are completely removed: you book without paying any service fees.

The savings are most visible on the first payment, as this is where the bulk of the fees are concentrated.

Multiply your chances

The Premium Pass boosts your profile: you can get up to 10 times more responses to your rental requests. Your messages are highlighted more effectively to hosts.

Priority customer service

As a Premium member, your queries to our team are processed as a priority. You receive faster support at every stage of your search.

Standard or Premium: the difference

• Standard member: communication only via Roomlala messaging, and service fees to be paid on bookings.
• Premium member: contact details exchange unlocked, service fees removed, boosted visibility, and priority support.

How to subscribe

Go to your personal space, in the Premium Pass section. The Pass is available for 1 or 12 months, at a price clearly displayed before payment. If you have a promotional code, you can apply it directly on this page.

Have a question about the Premium Pass? Our team is here to help via the Contact section.