How to avoid scams on Roomlala?

Stay vigilant against scams

Roomlala does its utmost to limit fraudulent listings.
Nevertheless, it is important to remain vigilant during your searches and bookings.

Good practices to adopt

- 🚫 Be wary of a host who claims to live or be travelling abroad and asks for a deposit to "secure" the rental.
- 📧 Always check the email address if you communicate outside Roomlala's messaging system. Scammers sometimes use fake addresses resembling our brand.
- 💸 Refuse requests for money transfers via "mandat cash", Moneygram or Western Union.
- 💳 Never pay outside the website. The secure Roomlala payment system is the only one that protects you in case of fraud or an unpleasant surprise.
- 🏡 Do not pay a security deposit before your arrival. Only hand it over on the day of your arrival, in exchange for the keys.

Other useful tips

- Always compare the price of the accommodation with other similar listings.
- Ask the host questions via the contact form, then the Roomlala messaging system.
- Be attentive to descriptions with many errors or "too perfect" photos.
- Consult the reviews left by other users, if available.
- Check if the host has verified their identity and phone number.

⚠️ In case of a problem

If you encounter an unpleasant surprise upon arrival, you can declare a dispute from your Roomlala messaging system, until 1pm the following day.
👉 To learn more about the procedure, click here.

If you have any doubt, contact our advisors before finalising your booking.
We are here to help you book safely. 💬