I'm not receiving the SMS code 📲

Haven't received the SMS you were expecting from Roomlala? Don't panic. In most cases, the issue is due to a simple notification setting or an incorrectly entered number. Here is how to check and resolve this in a few minutes.

Why Roomlala sends you SMS

We send you SMS in two main situations:

• To verify your phone number when you sign up.
• To notify you of an important event, such as a new booking request.

1. Check your notification settings

Log in to your account, go to the "My account" tab, then the "Profile" section.

Ensure the following option is ticked:

• "I agree to receive SMS to be notified of booking requests"

2. Check your phone number

A wrong digit or area code is enough to prevent delivery. Check your number and its area code in the "My account" tab, "Verifications" section.

3. If the SMS still doesn't arrive

The blockage often comes from your mobile operator. Here are a few things to check:

• Operator anti-spam filter: some operators filter automatic SMS. Contact your operator or check your customer portal settings to unblock them.
• Prepaid or unpaid plan: in the event of an insufficient balance, unpaid bill or late payment, your operator may suspend the receipt of SMS.

Is SMS verification mandatory?

Yes, and it is important. Validating your number via SMS is the only way to confirm your phone number. It allows other members of the Roomlala community to contact you easily in the event of a booking and strengthens trust between hosts and guests.