Service fees as a host

Wondering how service fees work for you as a host, or what the difference is with the Premium Pass or the 100% covered option? You've come to the right place: we'll explain everything, with practical examples.

How are service fees shared?

By default, service fees are shared between you and your tenant:

• You, as the host: 3% of the rent (minimum £3 per payment)
• Your tenant: 12% of the rent (minimum £8)

These fees are automatically deducted from payments: there is nothing you need to do.

The "I'll cover the service fees" option

You can choose to cover the entire service fee yourself. In this case, your tenant pays no service fees and you pay the full amount, which is 15% of the rent (the same overall rate as the standard split).

The advantage? Your listing shows an all-inclusive price, with no added fees for the tenant. It becomes more attractive and can help you find a tenant faster.

To activate this option:

• Go to My account, in the My listings section
• Open the pricing page for the relevant listing
• In the "Service fees" section, select "I'll cover the service fees"

Good to know: the change only applies to new booking requests. Bookings that have already been made retain their original split. The option is set listing by listing.

The Premium Pass and your service fees

The host Premium Pass doesn't just boost your visibility: it also covers your service fees. In practical terms, the cost of your Pass is deducted from the host service fees on your bookings, up to the value of the Pass and subject to the terms of use.

You can subscribe to a 1 or 12-month Pass from the Premium Pass page. The benefits are activated immediately after payment is confirmed, and you can stop the automatic renewal at any time from My account > Premium Pass.

To track the deductions applied to your bookings, check your Premium Pass summary: you will find your subscriptions and every deduction made from your service fees there.

Premium Pass and 100% option: how do they work together?

If you have activated the "I'll cover the service fees" option on a listing, your Premium Pass only covers 3% of the 15% in fees on that listing. The 12% corresponding to the tenant's usual share remains your responsibility.

An example to make it clear, with rent of £1,000:

• Standard split: £30 in fees for you, £120 for the tenant
• 100% option activated: £150 in fees for you, £0 for the tenant
• 100% option + Premium Pass: the Pass covers £30, leaving £120 for you to pay

Got a question?

Our team is here to help. You can contact them at any time from the Contact section of your account.