Service fees as a host

Wondering how service fees work as a host, or what difference the Premium Pass or the 100% host-covered fee option makes? You are in the right place: we will explain everything, with concrete examples.

How are service fees shared?

By default, service fees are shared between you and your tenant.

Your share

3% of the rent, with a minimum of €3 per payment. This rate is the same for all payments, regardless of the rental duration.

Your tenant's share

It is concentrated at the start of the rental, then becomes very low:

• On the first payment: 20%, with a minimum of €8
• On each subsequent payment: 2% of the payment amount, with a minimum of €8

For long-term rentals (more than 45 nights), the tenant's share on the first payment is calculated based on 45 days of rent, which is equivalent to 30% of one month's rent. For a stay of 45 nights or less, everything is paid in a single instalment: the tenant pays 20% of the total booking amount.

These fees are automatically deducted from payments: you do not need to do anything.

A concrete example

Let us take a long-term rental at €1,000 per month, for 12 months:

• Your share: €30 on each payment
• The tenant's share: €300 on the first payment, then €20 per month

For a short stay of €600, paid in one go: €18 for you, €120 for the tenant.

The "I will cover the service fees" option

You can choose to cover the entire service fee amount yourself. In this case, your tenant pays no service fees: you settle your 3% share plus the portion they would have paid.

Here is what that looks like based on the €1,000 per month example:

• First payment: €330 for you (€30 + €300), €0 for the tenant
• Subsequent payments: €50 for you (€30 + €20), €0 for the tenant

The benefit? Your listing displays an all-inclusive price, with no extra fees for the tenant. It becomes more attractive and can help you let your property faster. The total you pay remains the same as the sum of both shares in the standard breakdown: this option does not cost you more than what you and your tenant would have paid together.

To activate this option:

• Go to My account, in the My listings section
• Open the pricing page for the relevant listing
• In the "Service fees" section, tick "I will cover the service fees"

Good to know: the change only applies to new booking requests. Existing bookings keep their original fee breakdown. The option is set listing by listing.

The Premium Pass and your service fees

The host Premium Pass does not just boost your visibility: it also covers your service fees. Specifically, the cost of your Pass is deducted from the host service fees on your bookings, up to the value of the Pass and according to the terms of use.

You can subscribe to a Pass from the Premium Pass page. The benefits are activated immediately after payment confirmation, and you can stop the automatic renewal at any time from this same page.

To track the deductions applied to your bookings, check your Premium Pass Summary: you will find your subscriptions and every service fee deduction there.

Premium Pass and 100% option: how do they combine?

If you have activated the "I will cover the service fees" option on a listing, your Premium Pass only covers your 3% share. The tenant's share, which you have chosen to cover, remains payable.

Following the €1,000 per month example, with the option activated and a Premium Pass:

• First payment: the Pass covers €30, leaving €300 for you to cover
• Subsequent payments: the Pass covers €30, leaving €20 for you to cover

It makes sense: the Pass removes your service fees, not the ones you have chosen to pay on behalf of your tenant.

Have a question?

Our team is here to help. You can contact them at any time from the Contact section of your account.