How do I share my contact details? 📞

Would you like to get your contact's phone number or email address? There are two ways to exchange contact details on Roomlala. We'll explain everything here.

1. After your booking is confirmed

Once the booking is paid for and confirmed, your contact's details are automatically sent to you. You will then receive:

• Their email address
• Their phone number
• The exact address of the property

This information is available in the confirmation email and within the messaging system, to the left of the conversation.

⚠️ Please note: once a booking is confirmed, penalties may apply in the event of a cancellation or disagreement regarding the property. If you prefer to speak directly before making a commitment, the Premium Pass is perfect for you.

2. Before booking, with the Premium Pass

It is sometimes more reassuring to communicate directly before finalising a booking. With the Premium Pass, you can share your contact details (phone number and/or email) via the Roomlala messaging system, for direct contact with your counterpart.

And if you go on to make a booking, your service fees are waived entirely.

And without a Premium Pass?

As long as the booking is not confirmed and you do not have a Premium Pass, you can still exchange messages freely via the Roomlala messaging system. This space is ideal for asking questions and discussing details before taking things further. However, sharing contact details is not possible at this stage.

How to subscribe to the Premium Pass?

Go to your personal space, then the "Account" tab, followed by the Premium Pass section. The Pass is a subscription valid for 12 months, at a price clearly displayed before payment.

Important: subscribing to the Premium Pass does not automatically transmit the contact details of other members. To exchange them, you must:

• Have an active Premium Pass
• Use the Roomlala messaging system
• Send your contact details, or request those of your contact

Once your message has been read, the other member will be able to contact you directly or share their own contact details, should they wish to do so.

Why this system?

This system protects our entire community. In particular, it prevents payments made outside the platform, which are against our rules and risky for users. Roomlala's goal is to guarantee a fair, secure and reliable experience for both hosts and tenants.

Any questions? Our team is here to help via the Contact section.