Trust is our priority

Rigorous checks, an engaged community and secure payments for total peace of mind on Roomlala

At Roomlala, we do our utmost to ensure that every encounter between hosts and guests takes place under the best possible conditions. Here is how we build trust.

Verified ID
Every member can verify their identity by uploading an official form of identification. Our teams manually check each document to ensure profile authenticity.
Verified phone number
Phone numbers are verified via a verification code. You are guaranteed to be in contact with a real person, with no fake numbers.
Moderated profiles
Our teams review every new profile and listing. Your personal information is protected and never shared without your consent.
Verified reviews
After each stay, hosts and guests review each other. These authentic reviews help you choose with confidence.
A committed and caring community

Roomlala brings together a community of thoughtful guests and hosts. Thanks to the verified reviews left after every stay, each member helps to strengthen trust within the platform.

100% secure payments

All transactions on Roomlala are processed through certified payment providers. Your bank details are never stored on our servers. Payouts to hosts are secure and guaranteed.

Insurance included with every booking

Every booking made online via Roomlala is automatically covered by insurance. From tenant liability and property damage to third-party claims: you are protected at no extra cost.

Customer support by your side

Our Customer Service team is available to support you at every step of your experience. Should any issues arise, we respond quickly to find a suitable solution.