How to see if the booking is confirmed?

Vous venez de payer votre séjour et vous voulez vous assurer que tout est bien en ordre ? Voici comment vérifier rapidement que votre réservation est confirmée et quels signaux doivent vous rassurer.

1. Consulter "Mes réservations"

Le moyen le plus simple est de vous rendre dans la rubrique My Bookings depuis votre Roomlala account. All your enquiries and bookings are listed there, with their status clearly displayed.

If your stay is confirmed, you will see the mention "Booking confirmed" next to the relevant accommodation.

2. Comprendre les différents statuts

Depending on the progress of your booking, you may see one of the following statuses:

  • Booking confirmed: payment has been validated and the host has confirmed your stay. You don't need to do anything else; your accommodation awaits you.
  • Information request accepted: the host has pre-approved your request. You just need to proceed with payment to definitively confirm the booking.
  • Booking request pending: you have paid and your request is awaiting final validation by the host.
  • Request declined: your request could not be completed. You have not been debited and you can contact another host.

You can filter your bookings by status directly in the list to more easily find the one you are interested in.

3. Vérifier l'email de confirmation

As soon as your booking is confirmed, Roomlala sends you a summary email with essential information: stay dates, accommodation address, and host contact details. If you have received this email, it's a clear sign that everything is in order.

Remember to check your spam folder if you can't find it. A few days before your arrival, you will also receive a reminder email.

4. Accéder au détail de votre réservation

From My Bookings, click on the accommodation line to open the details of your stay. Here you will find:

  • The complete summary (dates, price, guests)
  • The history of your exchanges with the host
  • The rental agreement, available once the booking is confirmed
  • For long-term stays: your payment schedule and invoices

5. Que faire si le statut n'a pas évolué ?

If you have made the payment but your booking is still shown as "Booking request pending", don't worry: it simply means that the host still needs to confirm. You can send them a message directly from the conversation to gently remind them.

If several days pass without news and you have a doubt, our team is available to help you resolve the situation.

Besoin d'aide ?

If you encounter any difficulty, contact us using the contact form in your account. We are here to support you before, during, and after your stay.

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